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Ethical Quandaries of AI: Healthcare

  • by: Dr. Kolby Harvey
  • On: 10, Sep 2020
6 min read

Ethical Quandaries of AI: Healthcare

About as common as unjustified fears of AI overlords enslaving the human race, are blanket defenses of AI technology as something inherently good, ethical, and safe. In short, we supposedly have nothi...

7 min read

Should Live Agents Be The First Point of Contact? No, Here's Why.

“Here we go,” you think before morosely tapping out the 1-800 number on your dial pad. You only have a ring’s worth of time to dread the IVR’s voice before you hear it through the phone, the same cann...

12 min read

The Beginner's Guide to Compliance

Chances are you’ve read about the flashier aspects of AI implementation—automation of rote tasks, CX tailored to individual customers, saving money—even if you’re not an industry veteran. However, unl...

19 min read

8 Customer Experiences to Inspire You in 2020

More often than not, the stories we hear about AI and customer experience are either warning us against nefarious practices or recollections of a negative encounter. Thankfully, the reality of AI is b...

5 Ways Digital Agents Can Increase Your Sales

So much of the conversation around AI implementation in business, including our last couple of blogs, focuses on customer service, and with good reason: chatbots and other digital agents have proven t...

How AI is Revolutionizing Virtual Events

One thing any event planner will tell you is that making in-person connections is a powerful thing. But, while our current social distancing status is the most obvious, there’s plenty of reasons why i...

10 Ways AI Improves Agent Productivity

At Humach, we see our human agents and our digital ones as distinct, essential entities, each with a set of strengths and weaknesses. Neither is in competition with the other, nor could either party c...

6 min read

How to Humanize Your Digital Interactions

When it comes to consumers, their behaviors, emotions, and influences change but the one thing we know for sure is: people do business with people they like and trust; they value that “human touch”. D...

8 min read

Adaptive CX: Reducing the Impact of COVID-19 in Your Contact Center

While the global health and economic crisis has radically altered businesses across the globe, it's also given us valuable insight on consumer habits and new adaptive customer experience strategies th...


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