Chances are you’ve read about the flashier aspects of AI implementation—automation of rote tasks, CX tailored to individual customers, saving money—even if you’re not an industry veteran. However, unl...
Kolby Harvey is the Head Content and Conversational Strategist at Humach. He holds an MFA in creative writing and is the recipient of the first creative doctorate from the University of Colorado at Boulder. He specializes in the development of chatbots and other digital conversation interfaces, enjoys reading and writing, and is currently working on a video game with his partner.
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