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8 Customer Experiences to Inspire You in 2020

  • by: Dr. Kolby Harvey
  • On: 20, Aug 2020
19 min read
19 min read

8 Customer Experiences to Inspire You in 2020

More often than not, the stories we hear about AI and customer experience are either warning us against nefarious practices or recollections of a negative encounter. Thankfully, the reality of AI is b...

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How-To: Become a CX Leader in 2020

2019 served as a wake-up call for companies that failed to progress with transformative customer experience improvements. Changes in passive consumerism eradicated a record number of household names a...

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Contact centers aren't usually the first topic of conversation when it comes to healthcare centers. However, that doesn't mean they don't play an integral role in patient care. A hospital or healthcar...

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Customer Experience Strategy: 2019

Customer experience has become the buzzword of all buzzwords. Every business is reliant on the customer, which makes strategy surrounding them so crucial. The customer will never be a “trend.” They’re...

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How to Break Down Silos In Your Organization

Silos often live in larger companies or those that have grown quickly and haven't been able to make agile operational decisions. It’s a fairly common problem that starts as a small symptom like office...

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