When it comes to consumers, their behaviors, emotions, and influences change but the one thing we know for sure is: people do business with people they like and trust; they value that “human touch”. D...

While the global health and economic crisis has radically altered businesses across the globe, it's also given us valuable insight on consumer habits and new adaptive customer experience strategies th...

What happens when businesses without disaster relief plans close or suspend services and support unexpectedly? For most businesses, to put it simply, bad things-- bad things happen.

According to Gartner, 15% of all customer service interactions will be handled solely by AI by 2021. Whether you’re part of the 31% of companies who invested in AI in 2019 (Accenture), or are still co...

2019 served as a wake-up call for companies that failed to progress with transformative customer experience improvements. Changes in passive consumerism eradicated a record number of household names a...